Contact¶
Support¶
For support issues, please see https://www.baslerweb.com/en/sales-support/support-contact/ or contact
Technical Support Team
Europe, Middle East, Africa
+49 4102 463 515
The Americas
+1 610 280 0171
Asia-Pacific
+65 6367 1355
For specific issues, please download the log files (see Downloading log files) and, if applicable, download a snapshot of the last detection: Every software module allows to download the last detection on its Web GUI page by clicking the blue camera button below the image streams.
Downloading the last detection can also be automated by using the trigger_dump service of the respective software module,
e.g. see Services for the LoadCarrier module.
Downloads¶
Software SDKs, etc. can be downloaded from https://www.baslerweb.com/3d-software.
Address¶
Basler AG
An der Strusbek 60-62
22926 Ahrensburg
Germany
Email: info@baslerweb.com
Phone: +49 4102 463 0