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Diagnostic Information#

The Generate Diagnostic Info feature allows you to create a set of log files containing status and diagnostic information.

If you experience problems with the camera, execute this command, which creates an archive containing the log files, and send it to Basler support. This will help them when troubleshooting the problem.

To create the log file archive:

  1. Click the GenerateDiagnosticInfo button.
    The camera generates the log files.
  2. Download the log files from the camera by opening a web browser and entering the following URL in the browser's address bar:
    (Replace camera-ip by the camera's IP address.)

The web browser will download a file called DiagnosticInfo.tar.gz. When contacting Basler support, include this file.


The log files are created at the time of clicking the GenerateDiagnosticInfo button. They contain all events from when the camera was started to when the button is clicked. Any subsequent events won't be included. These log files are deleted when the camera is reset or rebooted. The DiagnosticInfo.tar.gz file will be persisted, though.