If you experience problems with the camera, execute this command, an archive containing the log files, and send it to Basler support. This will help them when troubleshooting the problem.
To create the log file archive:
- Click the
The camera generates the log files.
- Download the log files from the camera by opening a web browser and entering the following URL in the browser’s address bar:
by the camera’s IP address).
3. The webbrowser will download a file called DiagnosticInfo.tar.gz.
- When contacting Basler support, include this file.